What I Was Brought In To Do

• Modernize aging clinical workflows without disrupting care delivery
• Establish a scalable design process and shared UX vision
• Align product, design, and engineering around long-term platform evolution

What Changed

• Introduced modern UX processes grounded in research and validation
• Redesigned core workflows including scheduling, records, and care coordination
• Launched Curity’s first patient-facing mobile application

Why It Matters

• Improved usability and trust in critical clinical systems
• Enabled incremental modernization with reduced risk
• Positioned design as a strategic partner in product decisions

The Problems That Mattered

The challenge was not simply redesigning screens; it was modernizing a complex clinical system while the business and customers relied on it every day.

Key constraints included:

• Deeply embedded legacy workflows used by long-tenured clinical staff
• A lack of shared design standards or modern UX processes
• The need to ship improvements incrementally without disrupting care delivery
• Balancing near-term delivery with a longer-term vision for the platform
• Adding new opportunities for business revenue with a new virtual first care model and mobile app

Success required aligning design, product, engineering, and leadership around where the system was going, not just what feature shipped next.

My Role & Approach

As Director of UX Design, I was responsible for establishing both the design vision and the operating model to support Curity’s next phase of growth.

My focus was on:

• Creating a clear, shared product and UX vision
• Introducing modern design processes grounded in research and validation
• Defining systems and patterns that could scale across products
• Helping teams transition from reactive delivery to intentional product thinking

Rather than attempting a risky “big redesign,” we focused on progressive modernization, improving the system piece by piece while aligning each effort to a larger north star.

Key Initiatives

• Established a new design process that emphasized discovery, alignment, and iteration.
• Defined a cohesive UX vision for Curity’s clinical applications.
• Modernized core workflows including patient records, scheduling, and care coordination.
• Led the redesign of a long-standing calendar and scheduling system that had not meaningfully changed in over a decade.
• Launched Curity’s first patient-facing mobile application, expanding the platform beyond internal clinical tools.
• Partnered closely with product and engineering to prioritize work that delivered real clinical value.

Impact & Results

• Improved usability and clarity across key clinical workflows.
• Helped teams align around shared patterns, reducing fragmentation over time.
• Increased confidence in design as a strategic partner, not just a delivery function.
• Enabled incremental improvements that reduced risk while building momentum.
• Laid the foundation for continued modernization beyond initial releases and design process to maintain momentum.
• Added a new opportunity for aging seniors more comfortable with technology for a new virtual first model of healthcare.